On this page you’ll find a list of the questions we’re asked most frequently with regards to the Fringe box office. If you have a question that is not answered here, please email [email protected], or check our terms and conditions.

Image of Fringe goers at a silent disco on the Royal Mile.

Booking Fringe tickets

Book online anytime

Book over the phone or in person at the Fringe Box Office


The Fringe Box Office

Tickets can be booked in person at our Fringe Box Office which is centrally located at 180 High Street.
 

Book in person
Old Assembly Close, High Street, EH1 1QS
(next to the Fringe Shop) view on map

20 June – 17 July (Monday – Friday) 10:00 - 18:00
18 – 31 July (Monday – Saturday) 10:00 - 18:00
01 – 29 August (daily) 10:00 - 18:00
Book over the phone
Call +44 (0)131 226 0000
20 June – 17 July (Monday – Friday) 10:00 - 18:00
18 – 31 July (Monday – Saturday) 10:00 - 18:00
01 – 29 August (daily) 10:00 - 18:00


Friends Exclusive booking line

Our Fringe Friends can take advantage of an exclusive ticket booking telephone line, as well as a great 2for1 ticket offer and much more! Find out more about becoming a Friend.

Friends' booking phone line
Call +44 (0)131 226 0003
20 June – 17 July (Monday – Friday) 10:00 - 18:00
18 – 31 July (Monday – Saturday) 10:00 - 18:00
01 – 29 August (daily) 10:00 - 18:00

Half Price Hut

With thousands of half price tickets available every day, the Half Price Hut at the Fringe Box Office is the place to grab a bargain on the day.

Check out the Half Price Hut


E-tickets

All Fringe shows are e-ticketed so there’s no need to collect physical tickets. Once you’ve booked your ticket(s) you’ll receive a confirmation email containing a QR code – this is your ticket.

If you’ve booked tickets for multiple shows in a single transaction, this QR code will be the ticket for every show in that transaction. You will need to show the QR code on arrival at your venue(s); you can do this on your phone or tablet or print it if required.

If you’ve bought tickets on behalf of others, we recommend that you arrive at the venue with the rest of your party.


 

Booking tickets

  • How do I book tickets?
    You can book tickets in person at 180 High Street, online at edfringe.com or over the phone by calling 0131 226 0000. Our Box Office phone lines are open every day of the Fringe from 10:00 - 18:00.
     
  • Is there a booking fee on Fringe tickets?
    A booking fee of £1.25 per ticket is applied to all bookings, up to a maximum of £5 per transaction. This contributes towards the Fringe Society’s charitable work.
     
  • What type of events are available to book this year? 
    There are two categories of event format at the Fringe.
     
    • In person 
      In-person shows take place in a physical venue at a specific date and time. 
       
    • Online
      Online shows can be purchased ahead of time and viewed during the festival.

  • I have access requirements
    The Fringe Box Office has a team in place specifically for access enquiries and ticket bookings. This service is here to assist anyone with an access requirement to make the most of what Fringe has to offer. You can contact our access bookings team by emailing [email protected] or calling 0131 226 0002. 

    You can find venue access information for in-person events on individual show listings on edfringe.com.

    For more information about our access services, visit our accessibility page.

  • Why can I only get early tickets for some shows and not others?
    All Fringe shows have the option to make their tickets available through the Fringe Box Office early, so the number of shows available for early ticket purchase depends entirely on their preference.
     
  • The show I want to see has 'no ticket allocation remaining' – is it sold out?
    The Fringe Box Office is allocated a percentage of tickets to sell on behalf of each show – this varies between shows and venues. When a show is listed as having 'no ticket allocation remaining', this means our allocation has sold out, but it's always worth checking with the venue in case they have their own allocation.

    Venues can also allocate additional tickets to the Fringe Box Office – for example if more seats become available – so it's also worth checking back now and then to see if a show has any more tickets available.
     

  • What is your babes-in-arms policy?
    Babes-in-arms policies vary from venue to venue. For more information about the policies that are in place at specific Fringe venues please check individual show listings and venue pages. 
     
  • Can I get a refund?
    All Fringe tickets are non-refundable and non-exchangeable unless a show has been cancelled or the particulars of the show change in a manner that results in you being unable or unwilling to attend, in which case we shall notify you and reimburse the price of the tickets as soon as possible.
     
  • What should I do if I have a question about my booking?
    If you have a question about a booking you have made, please contact our Box Office team by emailing [email protected].  

Attending a show

In person

  • How do e-tickets work?
    Once you've booked your ticket(s) you'll receive a confirmation email containing a QR code – this is your ticket. If you've booked tickets for multiple shows in a single transaction, this QR code will be the ticket for every show in that transaction. You will need to show the QR code on arrival at your venue(s); you can do this on your phone or tablet, or print it if required.
     
  • Where can I find my e-ticket?
    You can find your e-ticket in your confirmation email or in your account area on edfringe.com.
    If you think you have not received your confirmation email, please check your junk / spam folder. If you still can’t find it get in touch with us by emailing [email protected] or by calling 0131 226 0015. 
     
  • What if I can't use e-tickets?
    If you don't have access to a mobile device / email / printer, or if e-ticketing presents another access issue for you, please get in touch with our customer service team on 0131 226 0015 or email [email protected] and we'll arrange an alternative.
     
  • How do e-tickets work if we're a group arriving separately?
    If you won't be arriving at the venue at the same time as the rest of your party, you should forward your e-ticket to everyone attending. They'll be able to use the same barcode to gain entry.
     
  • I'm going to arrive late, is that ok?
    If you arrive late for a scheduled event for which you have tickets, you may not be allowed to enter. Each venue decides whether or not to admit latecomers. It is your responsibility to arrive before or at the advertised start time. No refunds will be granted for refusal of entry to an event due to late arrival on the part of the customer.

    Edinburgh can be particularly busy during August, and this affects travel times – even on foot – so please make sure you have enough time to get to your show. You should also consider things like:

    • the time it takes to find the right space within your venue (some have multiple spaces)
    • whether you'd like to visit the bar or use the toilet before entering your show
    • securing preferred seats (in which case you'll probably want to join the queue early).

    We recommend you do not book shows back to back (ie without any time in-between), even within the same venue, as it can take time to get in and get out of individual venue spaces. This is especially true with public safety measures in place, so please factor these into the time it will take you to get into venues.

Online

  • When will I receive information on how to access the online shows I have booked? 
    Online events are available to pre-book as soon as they are announced; you’ll be able to watch them during August once the Fringe begins. (Some shows may go live later in the month – be sure to check your show’s start date). We’ll update the information on accessing the online shows you’ve booked nearer the time – you’ll be able to find this in the “My Account” section of edfringe.com from the first day of the Fringe.
     
  • I've missed my chance to see a show in person – can I watch it online instead?
    While some shows may be available both in person and online, the majority are only available in one or the other format; if a show is listed as in person, there's no guarantee that a recorded version exists online.
     
  • I've booked tickets for an online show – how long do I have to watch it?
    This can vary from show to show – while some online events may be scheduled to take place at a set date and time, others may make their show available on demand for the duration of their run. All runs will end, at the latest, on the last day of the Fringe.

Ticket types

In person

  • Concessions
    For many performances, general concession prices are applicable to students, registered unemployed, customers with disabilities, senior citizens (65+) and children under the age of 18. Proof of status must be presented at the venue. Concession tickets are only valid when accompanied by appropriate identification.
     
  • Family tickets
    Family tickets are available for some shows for two adults and two children, or one adult and three children under the age of 18.
     
  • Free tickets
    Free shows may still require a physical ticket for entry. This is to guarantee entry upon arrival. Please double-check whether your show is ‘ticketed’ or ‘non-ticketed’ prior to arrival so you can plan accordingly.
     
  • Pay what you want
    Some shows operate on a 'pay what you want' model, where you decide how much you want to pay at the end of the performance. To secure tickets for these shows, customers can sometimes pay a token amount (eg £5) in advance; however, you are still encouraged to donate more at the end of the show if you are able to.
     
  • Group discounts
    For many performances, a 10% discount for groups of 10 persons or more is available. Please check prior to making your booking.
     
  • Allocated seating
    Some venues sell tickets with seat numbers allocated to them. When purchasing tickets, check to see if your seat has an allocation on the confirmation email or on the physical ticket so you can plan ahead. If the venue is general (unallocated) seating, it is a good idea to arrive early so you can choose the seats that best suit you and your party.

Online

Ticket sales directly support Fringe artists, so please, consider buying tickets per viewer rather than per household or device.

  • Donate during the show
    Some free non-ticketed online shows will give you the option to donate while you’re watching; others may suggest donating via their social media channels and funding pages. Please consider donating to a show during or after the performance to further support artists directly.
     
  • Pay what you can 
    Some shows have tickets listed at numerous price points – please help support the artist by paying what you can for a show.