On this page you’ll find a list of the questions we’re asked most frequently with regards to the Fringe box office. If you have a question that is not answered here, please email [email protected], or check our terms and conditions.

Covid FAQs

  • Can I get a refund due to covid? 
    If you are unable to attend an event due to a positive covid-19 test result or government travel restrictions, we can offer an exchange or refund, whichever suits you best. Please contact [email protected] or call 0131 226 0015. Terms and conditions apply.
     
  • What if my show is cancelled?
    If your show is cancelled for reasons relating to covid-19, you will receive a refund of your ticket value. Please contact [email protected] or call 0131 226 0015. Terms and conditions apply.
  • What is bubble seating?
    To adhere to social distancing and reduced capacities within venues, some shows are adopting “bubble seating” where groups of seats can be booked together. This will vary by show and venue, so please check individual show listings for full information. 
     
  • What covid safety measures are in place? 
    Each venue will have their own covid safety measures, which may include social distancing, wearing a mask, temperature checks, limited capacities in specific areas of the venue and / or track and trace systems in line with government guidelines. Please ensure you adhere to all restrictions at the venues you are visiting and plan ahead for the extra time some of these restrictions will add to your journey. 


Ticketing FAQs

  • How do I book tickets?
    You can book tickets online at edfringe.com or over the phone by calling 0131 226 0000. Our Box Office phone lines are open every day of the Fringe from 09:00 - 21:00.
     
  • Is there a booking fee on Fringe tickets?
    A booking fee of £1.25 per ticket is applied to all bookings, up to a maximum of £5 per transaction. This contributes towards the Fringe Society’s charitable work; 25p from every booking fee goes directly to the artists and operators who make the Fringe happen.
     
  • What type of events are available to book this year? 
    There are three categories of event format at this year’s festival.
     
    • In person 
      In-person shows take place in a physical venue at a specific date and time. 
       
    • Online – scheduled 
      Online scheduled shows follow the traditional structure of occurring at a specific date and time, closely replicating the “live” experience. This applies to livestreaming or pre-recorded shows that want to capture the experience of their audience turning up at a specific time and experiencing the show in real time.
       
    • Online – on demand 
      On-demand shows are listed without the traditional start time, and can be purchased and viewed at any time throughout the festival. Be sure to check the “available from” date for individual events.

  • I have access requirements
    The Fringe Box Office has a team in place specifically for access enquiries and ticket bookings. This service is here to assist anyone with an access requirement to make the most of what Fringe has to offer. You can contact our Access Bookings Team by emailing [email protected] or calling 0131 226 0002. 

    You can find venue access information for in-person events on individual show listings on edfringe.com. 

    We will have more information soon on accessible in-person and online shows which are BSL interpreted, audio described or captioned.

    Reasonable adjustments will be made at venues, both in person and online, to give the best possible experience for customers with access requirements. However, given the temporary nature of some Fringe venues, facilities may vary.
     

  • Is my show sold out?
    The Fringe Box Office is allocated a percentage of tickets to sell on behalf of each show, which varies between shows and venues. When a show is listed as having 'no ticket allocation remaining', this means our allocation has sold out; however, it's always worth checking with the venue in case they have their own allocation.

    Venues can also allocate additional tickets to the Fringe Box Office – for example if restrictions around venue capacity are relaxed and more seats become available – so it's also worth checking back now and then to see if a show has any more tickets available.

  • How do I get the tickets I have booked for in-person shows? 
    This year all shows taking place in person will be e-ticketed. We will include a QR code in your confirmation email, which will allow you to gain access to all shows in your booking. You will need to show this QR code on arrival at your venue; you can do this on your phone or tablet, or print it if required.
     
  • My e-ticket hasn’t arrived, what should I do? 
    If you think you have not received your confirmation email, please check your junk / spam folder. If you can’t find it in those locations get in touch with us by emailing [email protected] or by calling 0131 226 0015. 
     
  • When will I receive information on how to access the online shows I have booked? 
    Online events are available to pre-book now; you’ll be able to watch them after the Fringe begins, on Friday 06 August. (Some shows will go live later in the month – be sure to check your show’s start date). We’ll update the information on accessing the online shows you’ve booked nearer the time – you’ll be able to find this in the “My Account” section of edfringe.com from Friday 06 August. 
     
  • I'm going to arrive late, is that ok?
    If you arrive late for a scheduled event for which you have tickets, you may not be allowed to enter. The venue decides whether or not to admit latecomers. It is your responsibility to arrive before or at the advertised start time. No refunds will be granted for refusal of entry to an event due to late arrival on the part of the customer.

    Edinburgh can be particularly busy during August, and this affects travel times – even on foot – so please make sure you have enough time to get to your show. We recommend you do not book shows back to back (ie without any time in-between), even within the same venue, as it can take time to get in and get out of individual venue spaces, especially with public safety measures in place – please factor these into the time it will take you to get into venues.
     

  • Why can I only get early tickets for some shows and not others?
    All Fringe shows have the option to make their tickets available through the Fringe Box Office early, so the number of shows available for early ticket purchase depends entirely on their preference.
     
  • What is your babes-in-arms policy?
    Babes-in-arms policies vary from venue to venue. For more information about the policies that are in place at specific Fringe venues please check the venue and show listing pages. Alternatively contact the Fringe Box Office at [email protected].
     
  • What should I do if I have a question about my booking?
    If you have a question about a booking you have made, please contact our Box Office Team by emailing [email protected].  

Ticket types

In person

  • Concessions
    For many performances, general concession prices are applicable to students, registered unemployed, customers with disabilities, senior citizens (65+) and children under the age of 18. Proof of status must be presented at the venue. Concession tickets are only valid when accompanied by appropriate identification.
     
  • Family tickets
    Family tickets are available for some shows for two adults and two children, or one adult and three children under the age of 18.
     
  • Free tickets
    Free shows may still require a physical ticket for entry. This is to guarantee entry upon arrival. Please double-check whether your show is ‘ticketed’ or ‘non-ticketed’ prior to arrival so you can plan accordingly.
     
  • Pay what you want
    Some shows operate on a 'pay what you want' model, where you decide how much you want to pay at the end of the performance. To secure tickets for these shows, customers can sometimes pay a token amount (eg £5) in advance; however, you are still encouraged to donate more at the end of the show if you are able to.
     
  • Group discounts
    For many performances, a 10% discount for groups of 10 persons or more is available. Please check prior to making your booking.
     
  • Allocated seating
    Some venues sell tickets with seat numbers allocated to them. When purchasing tickets, check to see if your seat has an allocation on the confirmation email or on the physical ticket so you can plan ahead. If the venue is general (unallocated) seating, it is a good idea to arrive early so you can choose the seats that best suit you and your party.

Online

Ticket sales directly support Fringe artists, so please, consider buying tickets per viewer rather than per household or device.

  • Donate during the show
    Some free non-ticketed online shows will give you the option to donate while you’re watching; others may suggest donating via their social media channels and funding pages. Please consider donating to a show during or after the performance to further support artists directly.
     
  • Pay what you can 
    Some shows have tickets listed at numerous price points – please help support the artist by paying what you can for a show.