Ticketing FAQs

  • What is the booking fee?
    A booking fee of £1 per ticket applies to all bookings, including in-person counter sales (up to a maximum of £5 per transaction), except on tickets purchased from the Half Price Hut.
    This contributes towards the Fringe Society's charitable activities and helps support the artists, venues and creatives that make the Fringe happen every year.
  • Can I get a refund or exchange?
    From the moment that the transaction is completed, all Fringe tickets are non-refundable and non-exchangeable unless a show is cancelled or the particulars of the show change in a manner that results in you being unable or unwilling to attend, in which case we will let you know and reimburse the price of the tickets as soon as possible. In respect of purchases through the website or the official Fringe App, completion is deemed to be once you have agreed to the terms and conditions and clicked to confirm your purchase.
  • I'm going to arrive late, is that ok?
    If you arrive late for an event for which you have tickets, you may not be allowed to enter. The venue decides whether or not to admit latecomers. It is your responsibility to arrive before or at the advertised start time. No refunds will be granted for refusal of entry to an event due to late arrival on the part of the customer.

    Edinburgh is particularly busy during August, and this affects travel times – even on foot – so please make sure you have enough time to get to your show. We recommend you do not book shows back to back (ie without any time in-between), even within the same venue, as it can take time to get in and get out of individual venue spaces.
  • Why can I only get early tickets for some shows and not others?
    All Fringe shows have the option to make their tickets available through the Fringe Box Office early, so the number of shows available for early ticket purchase depends entirely on their preference. As show registration for inclusion in our printed programme is open until May, the number of shows available for sale continues to grow as we approach programme launch in July.
  • I have access requirements
    Reasonable adjustments will be made at venues to give the best possible access for disabled customers. However, given the temporary nature of some Fringe venues, facilities may vary. Visit our accessibility page for further details, or search for wheelchair-accessible shows using the search bar. Our show filter panel (accessible from the search results page) also features a number of accessibility search options.

    A number of Fringe shows provide signed, audio-described, relaxed and captioned performances. You can search for these shows through the filter results panel (accessible from the show search results page); for further information, call 0131 226 0002, text phone 07860018299, email [email protected] or go to edfringe.com/accessibility.
  • How does Fringe-time work?
    The Fringe Programme and website use a 24-hour clock to display show performances. However, Fringe days begin at 05:00 and end at 04:59, to better match the times people are awake, so shows in the early hours (eg 01:30) will be listed for the day before. Please ensure that you have booked tickets for the correct date before completing your purchase.
  • How do I collect my tickets after the Box Office is shut?
    We have ticket collection points at various locations throughout the city, many of which operate outside of the Fringe Box Office's opening hours. Please bring your payment card when collecting tickets from a collection point. If you are collecting tickets from the High Street Box Office, you can bring either your payment card or a copy of your booking confirmation (though, in the interests of being environmentally friendly, we'd request that you avoid printing this off).

    Unless explicitly agreed, tickets ordered through the website, phone or Fringe app will not be available for collection at the show's venue or the venue box office.
  • When will my posted tickets arrive?
    If you choose to have your tickets posted to you, they will be posted to the address saved in your account details at time of posting. Please note: if you change address after booking, but before we post the tickets, this could impact which address we send the tickets to. Please note: ticket postage is not available for bookings made via the Fringe app.
  • My tickets haven't arrived
    If you suspect there's an issue with your tickets, get in touch with us by emailing [email protected] or by calling +44 (0)131 226 0015. Please note that, unless we have been negligent in our commitment to dispatch the tickets to you, an order not arriving is not sufficient grounds for a refund. In all circumstances, once we have been informed of the problem, we will take all reasonable measures to ensure that you can attend the events you've booked.
  • Why can't I get my tickets posted to me?
    It may be too close to the time of your show. Due to the time required to process and post out tickets, the website has a 14-day cut-off period for ticket posting. Any ticket purchases made for performances within the next 14 days must be collected from one of our ticket collection points.
  • What is your babes-in-arms policy?
    Babes-in-arms policies vary from venue to venue. For more information about the policies that are in place at specific Fringe venues please check the venue and show listing pages. Alternatively contact the Fringe Box Office at [email protected].

Ticket types

  • 2for1 ticket offer
    A number of shows will take part in the 2for1 ticket offer on 10 – 11 August 2020. To take advantage of the offer, please ensure that you purchase tickets in multiples of two. Please note, the 2for1 ticket offer applies only to full-price tickets.
  • Allocated seating
    Some venues sell tickets with seat numbers allocated to them. When purchasing tickets, check to see if your seat has an allocation on the confirmation email or on the physical ticket so you can plan ahead. If the venue is general (unallocated) seating, it is a good idea to arrive early so you can choose the seats that best suit you and your party.
  • Free tickets
    Free shows may still require a physical ticket for entry. This is to guarantee entry upon arrival. Please double-check whether your show is ‘ticketed’ or ‘non-ticketed’ prior to arrival so you can plan accordingly.
  • Friends 2for1 ticket offer
    In addition to the general 2for1 ticket offer above, there is an additional set of shows that participates in the Friends 2for1 ticket offer that allows Friends to have 2for1 tickets on any performance. This offer is exclusive to our Fringe Friends. To take advantage of the offer, please ensure that you add full price tickets to the basket in multiples of two. This cannot be used in conjunction with any other offer.
  • Pay what you want
    Some shows operate on a 'pay what you want' model, where you decide how much you want to pay at the end of the performance. To secure tickets for these shows, customers can sometimes pay a token amount (eg £5) in advance; however, you are still encouraged to donate more at the end of the show if you are able to.
  • Family tickets
    Family tickets are available for some shows for two adults and two children, or one adult and three children under the age of 18.
  • Concessions
    For many performances, general concession prices are applicable to students, registered unemployed, customers with disabilities, senior citizens (65+) and children under the age of 18. Proof of status must be presented at the venue. Concession tickets are only valid when accompanied by appropriate identification.
  • Group discounts
    For many performances, a 10% discount for groups of 10 persons or more is available. Please check prior to making your booking.
  • School groups
    Thinking of bringing your class to the Fringe this year? Have a look at our booking guide for teachers for some helpful tips.
  • Virgin Money Half Price Hut
    Many events sell tickets for that day's performance for half price at the Virgin Money Half Price Hut. Find out more about the Half Price Hut.